We do not take orders over the phone. However, if you encounter any problems when placing your order, you can email us or call customer service at 02 33 84 25 25 .

Thanks to the code login, you no longer need a password. Enter your email address directly here .

We do our best to ensure that the colors of the products are as faithful as possible to those displayed on our site. However, variations may exist due to differences in brightness and computer monitor calibration.

Subscribe to our newsletter to receive the latest information on promotions, special offers, and new products. You can also follow us on social media to stay informed.

Our teams are available Monday to Friday from 9 a.m. to 12 p.m. and from 1 p.m. to 5 p.m.

You can contact us via our contact form, by email at contact@bohin.com or by phone at 02 33 84 25 25. Our team is here to answer all your questions .

Yes, we offer downloadable tutorials on our blog. in PDF format that allow you to learn at your own pace.

The BOHIN workshops are open from April 1st to October 31st, 2025 , on Tuesdays , Thursdays and Fridays from 10 a.m. to 1 p.m. and from 2 p.m. to 6 p.m. Find all the information on visiting the BOHIN workshops here .

Delivery times vary depending on your location and the delivery method chosen. Orders are typically shipped within 3 business days and delivered within 7 days.

You can choose home delivery or a collection point.

Yes, we ship worldwide except: Andorra , Canada , United States , Greenland , Isle of Man , Aland Islands , Faroe Islands , Russia , Ukraine , Venezuela , Ascension Islands .

As specified in our general terms and conditions of sale, you have 14 days from the date of delivery to return a product that does not suit you in its intact packaging. Any product that has been used cannot be returned.

If your order is correct, the return shipping costs will be your responsibility. Upon receipt of your return, we will exchange or refund your order.

However, if a problem is found with the order (defective or damaged product), then the return costs will be our responsibility.

You can find delivery rates here .

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your package.

You will find your purchase invoice in your customer account under "My Orders". You can download your invoice in PDF format.

Contact us via our contact form or by email at contact@bohin.fr with a photo of the damaged product or package.

We process orders as quickly as possible. If you wish to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but this will depend on the processing status of your order. As stated in our terms and conditions, you have 14 days from the date of delivery to return any product that does not suit you in its intact packaging.

We accept payments by credit/debit card (Visa, Mastercard, etc.), PayPal, bank transfers.

Yes, payments on our website are completely secure. We use encryption protocols to ensure the security of online transactions, so you can shop with confidence. The padlock in your address bar also guarantees the security of our website.

Yes, we accept returns within 14 days of receiving your order. Please see our refund policy for details on return and refund conditions.